Returns and Exchanges Policy

At ProTech IT Solutions, we stand by the quality of our electronics and offer a 30-day return policy for most items in their original packaging. We aim to ensure your hardware and software needs are met with complete satisfaction through a seamless return process.

Return Process

• 1.
  Initiate Your Request

  Log into your customer account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Quality Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.